Concur Travel Resources

The university offers a self-service online booking tool to support faculty and staff travel needs. The tool offers the option to book air, train, rental car and hotel reservations. In order to access the tool a travel profile must be created through a registration process.

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Concur Benefits

• Time Savings – reduce the amount of time spent searching on individual websites for the best airfare. Concur offers all airline options based on your search parameters.
• Ease of Booking – by maintaining a secure travel profile within Concur, the booking will automatically apply airline, car and hotel memberships added to your profile. The profile will also collect a list of any cancelled tickets so that they can be applied towards future travel.
• Ease of Payment – option to use the UT central billed airfare payment method or your own personal credit card.
• Cost Savings – online self-service ticket fee is lower than a full-service ticket fee booking. In addition, UT contracted discount rates are applied, ensuring the best value use of your funds as consistent with institutional priorities. Check out these airfare comparison examples to see how the UT discounted rates help your department lower their overall travel spend.
• Compliance – policies and rules for travel can be complicated. With the online booking tool, compliance is built into the offerings. For example, when you reserve a car with the correct codes you are automatically ensuring that the UT rate and benefits are included (where applicable). Or, when you book a trip to Washington D.C. the tool will remind you to follow the Office of State-Federal Relations (OSFR) rules. And when booking international travel, you will get a reminder on the UT Austin international travel procedures.
• Administrative Efficiencies – travelers can delegate their travel arrangements to a support staff member to book on their behalf.
• The Trip Library in Concur is a fast way to access past trips.
• Technology Tools – the online booking tool allows you to clone the trip for another traveler or create trip templates for frequent destinations. There is also a mobile app to assist you while you are on the go.
• Travel Experience – purchasing airfare on Concur allows the travel agency access to support you during travel. This is a powerful benefit, considering current airline call hold times due to staffing issues. And when booking UT contracted airline rates, you automatically get the benefit of guaranteed boarding positions and priority waitlists when rebooking delayed or cancelled flights.

Concur Travel Helpful Tips

• Use the matrix at the top of the search to sort the results below.
• In the search box, open up the window of time by clicking on the +3 and choosing a higher number in order to generate more results.
• You can toggle between shopping by Fares or Shopping by Schedule. Shop by schedule if you want to piece together your flights based on time selections. This will show you fares on multiple carriers. (note: ticketing fee is per ticket).
• If you know the flight number, type it in the box at the top near the sort box and search by flight number to review flight option results.
• In the results, there is a small grayed out area describing the flight duration and aircraft type below the Select button. You can view the seat map ahead of making your selection by choosing the View Seats feature.
• When looking at airfare results, choose“More fares/details” to open up all the fare types and the rules associated with them.
• Pay attention to the icons near the airfare results and click on them to see what they say. Those icons are shortcuts to help you understand the most important information or the high-level restrictions for that fare type. For example, basic economy fares can be purchased but the warning icon outlines the risks associated with that fare type.

Contacts

Anthony Travel supports ticketing, training and online assistance with Concur. TMS can help with simple tasks such as password resets or navigation assistance. For technical assistance, please reach out to the Anthony Travel Online Support Desk.

Concur Travel User Resources

Concur Frequently Asked Questions